Alto.Ski

We’ve identified a temporary issue affecting some user where the Alto.Ski app might crash when trying to activate a ski card or payment card.

We are publishing a fix for this soon, but fortunately there is a simple workaround in the meantime:

Open the side menu (top-right ☰) in the Alto.Ski app

Return to the screen that previously crashed and try again

1. Open the side menu (top-right ☰) in the Alto.Ski app
2. Set the language of the app to French
3. Open the side menu again
4. Switch the language back to English
5. Return to the screen that previously crashed and try again

If you were affected by this bug we are sorry for the inconvenience and we will have a fix for this soon (to be published in the 2026.01.24 versions of the app for iOS and Android).

In the meantime if you have any questions or difficulties, please don't hesitate to contact our friendly support team.

Fix coming soon but you can workaround by changing language

App crashing when adding ski card

Find answers and get help from Intercom Support and Community Experts

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